As I listen to this 911 call with the FedEx truck driver;  he did a wonderful job reporting the situation. I do feel that the 911 operators could use a polishing up course, as the truck driver was thorough, clear and concise with his call.  This day continues to haunt me, as I was in West Memphis the day this happened, only a few blocks back from WalMart. My thoughts and prayers continue to go out to Chief Poudert and his family in their loss. Also to the family of Officer Bill Evans. God Bless and comfort you all.